If you encounter a problem, we would like to hear from you. Concept2 recommends plugging in directly to a USB port on your computer and not using a hub.
#Concept2 logbook usb update#
If the problem persists, contact Concept2 for assistance.įor additional firmware update troubleshooting, see Concept2 Utility Troubleshooting. Some MacBook users have reported that this resolved the issue. Here are some of the reasons why the online logbook may be for you. Note for MacBook Users: If you have attempted the update multiple times without success, try another USB port. The Concept2 Online Logbook is a free web-based application that allows you to record your workouts and keep track of your total meters. If you have performed the reset and are still encountering problems with the update, please note the PM screen contents (error messages, etc.) and contact Concept2 for assistance ( or +27 (11) 450-3167). If the issue persists, try rebooting your computer and attempting the update again. If the issue is not resolved, close and restart the Concept2 Utility.Release the buttons when the PM displays "Concept2 Flash Loader.”.
While holding these buttons, reset the monitor using a paper clip and the reset button on the back of the monitor.Simultaneously press and hold the Change Units button, as well as the first and fifth grey buttons on the right (see image).This topic applies to all PM3s, PM4s and PM5s when updating firmware using the Concept2 Utility and a USB cable. If you have tried to update the firmware in your PM more than once and are encountering problems, follow the procedure below to reset the PM.
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